News & Events
We are a consulting and technology business. We help our clients to achieve sustained productivity improvements of between 15% and 30% in operational environments (such as field, contact centre and back offices). We do this by maximising the effectiveness of their business processes and employees, typically through combined focus on management systems, process design and behavioural change.
Press Releases & Articles
28/11/11 Virgin Media - London Transformation Programme
Unity Programme – Trinity Horne supported Virgin Media in the delivery of its successful London Transformation Programme, Unity. The programme has helped address many of the unique challenges that faced Virgin Media in delivering it’s market leading media service to the capital’s customers. A short video clip outlines some of the key changes & successes.
Virgin Unity Video (Click to view)
07/11/11 Trinity Horne's Winter Lecture 2011
Trinity Horne's Winter Lecture 2011, delivered by Professor Shlomo Maital at Browns Hotel, London, outlined the productivity challenge facing the UK.
13/10/11 RedOwl® releases latest version - Major Capacity Management Focus
RedOwl Technology Limited, a leader in workforce optimisation software for back office processing centres and field service organisations announces the release of Version 3.3, further consolidating RedOwl’s leadership in resource management for complex transactional environments.
08/08/11 Trinity Horne launches ‘Active Manager©’
Trinity Horne's capability to deliver innovative solutions for its customers has led to the development of a new behavioural change programme, Active Manager©. Our new product builds on and replaces our hugely successful MasterCoach methodology, delivering sustainable operational improvements with high performing managers delivering to a specific behavioural framework.
06/05/11 Trinity Horne's latest commissioned report entitled 'From Hidden Data to Actionable Insight' published.
Trinity Horne's latest commissioned report on how telecoms and utility companies are using advanced mathematical techniques to help transform their competitiveness.
04/04/11 Trinity Horne in conjunction with Management Today publish MT Special 'Know Your Customer' Week
Management Today brought together executives and experts which included Brendan Cahill, CEO of Trinity Horne to share their experience and thoughts on how technology has made enormous strides in the arena of customer insights.
Know Your Customer (Click to view)
08/02/11 Trinity Horne shortlisted for MCA/The Times Annual Management Awards 2011
In conjunction with its client Virgin Media, Trinity Horne has been shortlisted in the Operational Performance in the Private Sector category at this year’s MCA/The Times Annual Awards. This event will be held on Thursday 7th April, 2011 at the Lancaster Hotel, London.
16/11/10 Trinity Horne publish Network Performance Optimisation white paper
30/06/10 Trinity Horne publishes a white paper on 'Carbon Reduction in a Challenging Economic Climate'
25/06/10 Leveraging Partnerships for Optimum Outsource Transformation
Forming strategic partnerships with specialist consulting capability could deliver improved customer satisfaction and revenue growth
10/03/10 Trinity Horne shortlisted for three Management Awards
In conjunction with its clients Siemens, Yorkshire Water and eircom, Trinity Horne has been shortlisted in the International, Environment and Innovation categories of the prestigious MCA/Management Today Annual Management Awards
09/02/10 Minimising the impact of FSA's announcement concerning complaint data publication
The FSA has confirmed that firms will be required to publish complaints data from today. Firms that receive 500 or more complaints in a six month period will be required to publish twice a year how many complaints they have opened & closed, the percentage closed within eight weeks and the percentage of complaints upheld. In light of this, your company will wish to do all it can to show both the customer and the regulator that complaints are minimal and well managed. Please click the link below to read our white paper which will outline a powerful approach to reducing the level of customer complaints. If you would like to learn more about our innovative approach to reducing complaints and enhancing customer service, as well as how we can deliver you a >3 to 1 Return on Investment, then please contact us.
08/01/10 Trinity Horne support Atlantic Row for Macmillan Cancer Support Team
Trinity Horne are delighted to be supporting TEAM JCT600 and their boat Yorkshire Challenger in their attempt to row the Atlantic to raise money for Macmillan Cancer Support. Alex and Luke are participating in the Woodvale Atlantic Rowing Race, which departed from La Gomera in the Canaries on 4th January 2010 routing to Antigua as the crow flies - 3132 nautical miles West
10/04/09 MCA Winner 2009
Working in partnership with eircom to deliver sustainable improvements in Core Network Services
03/04/09 MCA Press Release - eircom TH - April 09 - UK
Trinity Horne and eircom have won a coveted award for Operational Performance Improvement. Awarded by the UK Management Consultancies Association, the Award recognises organisations that have achieved significant performance improvement with the assistance of a management consultancy firm.
03/04/09 MCA Press Release - eircom TH - April 09 - IRL
Trinity Horne and eircom have won a coveted award for Operational Performance Improvement. Awarded by the UK Management Consultancies Association, the Award recognises organisations that have achieved significant performance improvement with the assistance of a management consultancy firm.
06/02/09 Source Cost Cutting Report (Feb 2009)
11/11/08 MCA Productivity Improvement Press Release (Nov 2008)
A Management Consultancies Association (MCA) report launched today (11th November 2008) says that UK productivity could increase by up to a fifth if businesses change their approach to planning and measuring performance.
07/11/08 Productivity Improvement Press Release (Nov 2008)
The dramatic financial turmoil of recent weeks has led to significant drops in company valuations, a pull back on risk taking and an aggressive tightening of credit. We face tough times ahead in which the importance of improving productivity – producing more from the same or from less – has rarely been more important.
21 Cork Street, London, W1S 3LZ United Kingdom Telephone: +44 870 3665800National Technology Park, Plassey, Limerick, Ireland Telephone: +353 61 440880
Email: info@trinityhorne.com
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