MasterCoach®

Achieve up to 20% productivity improvement through better frontline management.

In today’s fast paced global economy, companies’ business issues are ever changing, requiring adaptability in order to stay competitive and maintain profitability. One major asset of all businesses is its people and in particular the leaders at the front end of the operation that are closest to your customers.

Trinity Horne’s MasterCoach® programme helps clients develop its frontline managers to better operate in a constantly changing business environment.

MasterCoach® is a performance improvement programme delivered through people. It combines management development, accelerated performance coaching and on-the-floor support with individual accreditation on attainment of agreed performance goals.

With its emphasis on first and second line management, MasterCoach® equips managers with the appropriate skills, tools, knowledge and confidence to deliver sustained performance improvement from within their teams whilst improving the customer experience.

Incorporating a robust support framework for each manager, MasterCoach® creates an environment where ‘active management’ is the norm. It ensures congruence of purpose by aligning goal achievement with the aspirations, not just of individual managers, but of the organization at large.

The cornerstone of a successful transformation programme is behavioural change. The
MasterCoach® programme’s combined focus on management development, accelerated
performance coaching, on-the-floor support and individual accreditation delivers managers who are equipped and focused on continuous improvement.

By helping your managers to elevate personal performance, sharpen business acumen and deliver targeted and sustainable business performance improvement, MasterCoach® typically delivers productivity increases in the region of 10% to 20%.