MasterCoach® is a performance improvement programme delivered through people. It combines management development, accelerated performance coaching and on-thefloor support with individual accreditation on attainment of agreed performance goals.

With its emphasis on first and second line management, MasterCoach® equips managers with the appropriate skills, tools, knowledge and confidence to deliver sustained performance improvement from within their teams.

Incorporating a robust support framework for each manager, MasterCoach® creates an environment where ‘active management’ is the norm. It ensures congruence of purpose by aligning short-interval goal achievement with the aspirations, not just of individual managers, but of the organisation at large.

The cornerstone of a successful transformation programme is behavioural change. The MasterCoach® programme’s combined focus on management development, accelerated performance coaching, on-the-floor support and individual accreditation delivers managers who are equipped and focused on continuous improvement.

By helping your managers to elevate personal performance, sharpen business acumen and deliver targeted and sustainable business performance improvement, MasterCoach® typically delivers productivity increases in the region of 10% to 15%.