IT & Telecommunications

MCA Case Studies


BT CCC Offline Operations - MCA Case Study 2004

BT Retail Customer Contact Centre - MCA Human Resources in the Private Sector - 2005

BT Retail Customer Contact Centre - MCA Best Small Firm - 2005

Fujitsu - MCA Operational Performance - 2007

Fujitsu Defence Service Management Area - MCA Operational Performance - 2006

Siemens - MCA Operational Performance - 2006