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Insights and Research

Our thought leadership was built up through internal and external research, conducting or attending sector forums, to build a centre of current and relevant knowledge. This insight becomes a service to clients and perspective clients to provide insight on critical business issues and trends.

Carbon Reduction in a Challenging Economic Environment

2010 is the baseline year when organisations will have to measure their carbon consumption. Optimal management of operational activities is therefore critical to both understanding and reducing carbon consumption.

Improving Operational Performance in Group Pensions

Group Pensions is recognised as one of the more complex environments in Financial Services today. A significant number of Group Pensions providers still face service quality, cost and retention pressures that a properly implemented Management Operating Framework would ease.

Understanding Root Causes of Customer-Agent Dissatisfaction

Trinity Horne has gone beyond traditional service analysis and has developed an advanced analytical approach that identifies the real drivers of customer dissatisfaction, for one of the UK’s recognised leaders in Contact Centre operation.

Network Performance Optimisation through Applied Analytics

Building, maintaining and managing a network be that in the Telecoms, Water or Energy sector is both complex and expensive. To support the Capex and Opex spend required, it is now possible to make better informed decisions utilising quantitative management techniques, which can equate to substantial annual savings.

Leveraging Partnerships to Realise the Optimum Outsource Transformation

Outsourcers are operating in a market where customers are invariably demanding more for less. There is increasing recognition that forming strategic partnerships with specialist consulting capability could deliver improved customer satisfaction, margin delivery and revenue growth.

21 Cork Street, London, W1S 3LZ United Kingdom Telephone: +44 870 3665800
Ducart Suite, Castletroy Park Commercial Campus, Limerick, Ireland Telephone: +353 61 440880
Email: info@trinityhorne.com

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