Utilities

Since privatisation the UK’s utility market has evolved from being an often derided public service into the highly competitive sector it is today. This evolution driven by sustained regulatory pressure, and in the case of energy supply – market pressure, has required wholesale change. Companies have had to reduce operating costs, improve the performance of capital assets, improve service and serviceability radically change culture. Trinity Horne has worked extensively within the sector helping some of its leading players through this change curve to deliver outstanding operational performance.

Trinity Horne optimises operational performance of leading Utility Companies

Trinity Horne helps leading Utility companies achieve competitive advantage through operational excellence. Our innovative approaches and actionable information models enable increased customer satisfaction asset performance and profitability.

With an emphasis on integrating management systems, process design, behavioural change and asset performance, we immerse ourselves in clients’ day-to-day activities to transfer sustainable change and demonstrable ROI. Trinity Horne has knowledge and experience of the following processes:

Water

Clean and Waste Water Treatment, Distribution and Leakage, Asset Management Maintenance (ME&I), Engineering and Customer Services (Call Centres, Billing and Debt Recovery/Metering).

Gas and Electricity Distribution

Emergency, Repair and Restoration Maintenance, Asset Replacement, Network Re-enforcement and New Connections.

Energy Supply

Call Centres, Billing, Debt Recovery and Metering.