A market place of great variety and constant change. Trinity Horne has the capabilities and track record to deliver sustainable improvements in cost-income ratios, service quality and customer retention in:

retail banks
general and life insurers
investment management companies
financial services outsourcers
professional financial services firms

Capabilities

Telephone and e-channels
We are specialists in improving contact centre based financial services organisations, streamlining their management processes, enhancing Grade of Service, increasing capacity and improving customer relationship quality

Capacity Optimisation
We help our clients to better forecast, plan, work manage and performance report their back office functions, including mortgage, loan and savings processing, the introduction of manufacturing disciplines to retail bank manufacturing, no rework policy and claims processing

Customer Retention, Up-Sell and Cross-Sell
Which of our key customers are at risk? Using innovative diagnostics combined with targeted change programmes we can enhance customer lifetime value in B2B and B2C markets

Reducing Operational Risk
Our Operational Review methodology identifies areas of operational risk and proposes mitigation actions which will reduce the implicit adverse consequences on capital and solvency requirements, governance and compliance

Staff Turnover Reduction
Inappropriate staff turnover bleeds many organisation of the vitality to respond to market opportunity. Trinity Horne's powerful diagnosis and improvement programme will help your organisation retain and motivate the staff you need, whilst also improving customer service quality

To find out more about Trinity Horne's work in the Financial Services industry please contact finance@trinityhorne.com