A market place of great variety
and constant change. Trinity Horne has the capabilities
and track record to deliver sustainable improvements
in cost-income ratios, service quality and customer
retention in:
retail
banks
general
and life insurers
investment
management companies
financial
services outsourcers
professional
financial services firms
Capabilities
Telephone and e-channels
We are specialists in improving contact centre based
financial services organisations, streamlining their
management processes, enhancing Grade of Service,
increasing capacity and improving customer relationship
quality
Capacity Optimisation
We help our clients to better forecast, plan, work
manage and performance report their back office
functions, including mortgage, loan and savings
processing, the introduction of manufacturing disciplines
to retail bank manufacturing, no rework policy and
claims processing
Customer Retention, Up-Sell
and Cross-Sell
Which of our key customers are at risk? Using innovative
diagnostics combined with targeted change programmes
we can enhance customer lifetime value in B2B and
B2C markets
Reducing Operational Risk
Our Operational Review methodology identifies areas
of operational risk and proposes mitigation actions
which will reduce the implicit adverse consequences
on capital and solvency requirements, governance
and compliance
Staff Turnover Reduction
Inappropriate staff turnover bleeds many organisation
of the vitality to respond to market opportunity.
Trinity Horne's powerful diagnosis and improvement
programme will help your organisation retain and
motivate the staff you need, whilst also improving
customer service quality
To find out more about Trinity
Horne's work in the Financial Services industry
please contact finance@trinityhorne.com
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